faq
01.What does your complimentary initial consult include?
We cover the following:
Assess your space and listen carefully to your decorating and furnishing requirements.
Discover your unique style preferences.
Introduce you to our brand story.
Take photographs of your home or the space you would like to transform.
02.What is your follow up consultation?
After we have made our initial consultation, we will invite you to our design centre to present our tailored design proposal in the form of digital mood boards based on the photographs we have taken of your space. This will give you a very realistic impression of how the scheme will look in your premises.
The mood boards will showcase our product selection and overall vision to transform your space.
We'll explore furniture, fabric, rug, artwork and any soft furnishing selections for your space.
After you have approved the design, we'll then provide you with a comprehensive quotation.
03.How long after my initial complimentary In-Home Consultation can I expect the tailored design proposal and digital mood boards?
We aim to provide your unique design proposal within a 3-4 business days. If your project is of a larger scale, the process may take a few days longer.
04. Can my existing furniture be integrated into the design?
Of course!
Our design team are here to make sure the scheme works well with the pieces you already own and love.
05. Do I have a choice about what furniture goes into my property?
Absolutely!
Our business is collaborative - with you, our valued client - at the very centre of everything we do. Every selection is verified and signed-off by you.
06. Will my consultation include options for flooring and wall finishes?
Our design service takes into account your exisiting or new floor and wall finishes, however it is important to note that we are only able to provide furniture, rugs, floor and table lamps, artwork, homewares and soft furnishings.
07. Are there any design fees?
No.
Our design service is complimentary as long as you purchase your products with us. We will require an order confirmation and a deposit before releasing the tailored design concept to you.
08. How much deposit do I need?
In most cases we require a 50% deposit to secure your products and arrange for them to be delivered to us.